Shipping Method

We ship all our products via FedEx, UPS and Canada Post.
We require your complete shipping address; please also include your daytime telephone number. FedEx nor UPS will not deliver to a P.O. Box address. Presently all our products are shipped from our Canadian Location. Any applicable customs duties/taxes or brokerage fees that are imposed in clearing your shipment for entry into your country are the customers responsibility.  

Effective August 29, 2025, the United States has suspended its duty-free “de minimis” threshold of US$800 for all countries, including Canada. All shipments to the U.S. may require prepaid duties before your package crosses the border – regardless of their value or country of origin.

Want to estimate the duty & taxes? Use this online calculator to do so, estimate duty & tax

Transit Times:

                         UPS - Transit time/shipping time calculator 

                         Canada Post - Transit time/shipping time calculator

                         FedEx - Transit time/shipping time calculator

                         Purolator - Transit time/shipping time calculator                                

*These are external links directly from the shipping company, Kala Kendar (Canada) Ltd. is not liable for any delays caused by third parties once a confirmation of shipment has been emailed. 

All of our products that are shipped with FedEx/UPS are fully insured and are included in our shipping charges. All products shipped with Canada Post are only insured for non-delivery, and does not include any tracking number or damage protection to the package or product. Shipments with Canada Post usually are delivered within 2 - 4 weeks.  Please note a claim for non-delivery must be made with your local post office.  In the event of shipping damage, please contact your local carrier and file a damage claim using your tracking number (if applicable). Please retain all the packaging and its contents! We will assist in providing you all documentation.

We make every effort to send your package out in a timely fashion, usually within 24 - 48 hours, if there is a delay we will notify you via email.  Please note we can not be held liable for delays by the shipping company (UPS, FedEx and Canada Post).  We may from time to time due to scheduling issues, labour strikes or other external factors change the shipping method to somthing comparable or next level up at our discretion. 

The Free shipping method does not carry any damage insurance, only non-delivery insurance.

All of our instruments are shipped from our Canada location. As always the instruments are double-checked prior to shipping by us and expertly packaged in strong corrugated boxes with plenty of foam fill.  We do not 'drop-ship' or ship directly to the customer from India, it might be cheaper, but there is never usually any assurance that the instrument is tweaked fully/properly.  This makes a Huge difference! 

For our Customers outside of Canada/USA, we suggest you select FedEx/UPS for large value items and Canada Post for smaller items.

In-Store Pickup

Save on the shipping charges, place your order online and pick it up from our showroom in Toronto, Canada. When ordering your instruments, simply state it in the Additional Comments box of shopping cart the date you will be picking up your instrument. We will have your order setup, tuned and ready to go.