We are probably the only Instrument Dealer that will offer our Customers, Complete Satisfaction or we will refund your instrument purchase. Shipping, packaging and handling charges are not refundable. We allow a two-day (from the time you receive the goods) grace period on most items. We will consider an item sold if we are not notified by email, registered mail or person to person telephone call within 2 days of delivery of goods (no exceptions).

Read some of the reviews by our customers

Returns

To return an item you must call, write or email for a Return Authorization. Said Return Authorization number must be prominently displayed on the outside of the packaging. Any item returned to us without our authorization will be refused. Any item returned should be properly packed, insured and shipped prepaid. Sorry we accept no COD shipments. We do not exchange or give refunds on books, software, drum heads or any flute or reed instruments. All returned items must be in new condition, any damages of any kind, the customer will be responsible for, and deducted from your return. Effective January 2, 2008 all international customers (goods shipped outside of Canada) are subject to a USD $25.00 customs brokerage fee on returned merchandise.  This customs brokerage fee does not apply to Canadian residents. All Return goods are also subject to a restocking fee of 15%.

Shipping Method

We ship all our products via or    We require your complete mailing address; please also include your daytime telephone number. FedEx will not deliver to a P.O. Box address. Presently all our products are shipped from our Canadian Warehouse. Any applicable shipping charges, customs duty and/or service charges that are imposed in clearing your shipment for entry into your country are extra.

All of our products that are shipped with UPS, Xpresspost & Priority Courier are fully insured and are included in our shipping charges. All products shipped with Canada Post (Regular, Expedited US Commercial, Small Packets Air) are only insured for non-delivery, and does not include any damage protection to the package or product. 

We make every effort to send your package out in a timely fashion, usually within 24 hours, if there is a delay we will notify you via email.  Please note we can not be held liable for delays by the shipping company (FedEx & Canada Post).

All of our instruments are shipped from our Canadian locations. As always the instruments are double-checked prior to shipping by us and expertly packaged in strong corrugated boxes with plenty of foam fill.  We do not 'drop-ship' or ship directly to the customer from India, it might be cheaper, but there is never usually any assurance that the instrument is properly set-up or tweaked.  Remember when shipping from India directly to you are left with limited to no options if the instrument becomes damaged (almost all Courier companies decline any sort of damage claim out of India)  This makes a Huge difference!

For Customers outside of Canada/USA, we suggest you select UPS International Air for large value items and Canada Post for smaller items.

In-Store Pickup

Save on the shipping charges, place your order online and pick it up from our showroom in Toronto, Canada. When ordering your instruments, simply state in the SPECIAL REQUESTS box of shopping cart the date you will be picking up your instrument. We will have your order tuned, inspected and ready to go.

Payment Method

We Accept payment in the form of Visa, Master Card, American Express, Money Orders, Paypal and payment through Bank Wire Transfers.

This website will allow you to view prices in (US) US Dollars, (CAD) Canadian Dollars, (JPY) Japanese Yen, (GBP) British Pounds & (EUR) Euro Currency. Please note, for the currencies listed in USD, JPY, GBP & EUR are for indication purposes only, as a Canadian company we bill all our products in Canadian Dollars. We update our exchange rate on a daily basis; yes, even in these unstable economic times, however if you wish to view the most current exchange rate, please click here.

Canadian residents will be subject to GST, they may also be subject to PST in the province of Ontario.

All Payments are handled through VeriSign Payments Services  & Global Payments Systems. and are processed in Canadian dollars on your credit card using the most current conversion rate at the time of purchase.

Kala Kendar (Canada) Ltd provides a secure and private shopping experience. We safeguard your information using industry standard SSL (Secure Sockets Layer) encrypted servers. This process codes the information transferred between you and the server and renders it unreadable to anyone trying to intercept the information.

Any personal information you provide to Kala Kendar during your visit to the online store is managed by Kala Kendar and held in the strictest of confidence. We don't give or sell any of this information to outside organizations. For additional information, please see the Kala Kendar (Canada) Ltd. privacy statement.

If you have any concerns or feel more comfortable ordering by telephone, please call us 416-463-3111.

Order Options:

Order and Pay entirely online (the fastest method)

Shop throughout our store and place the items you wish to purchase into your shopping cart. Remember, you may change the quantity of any item in your shopping cart, as well as remove it completely, at any time. When you have completed all of your shopping, simply fill out and submit the online order form including your credit card number and expiration date, plus all the necessary billing and shipping information. You will then receive an Order Confirmation/Tracking Number to which you can refer to check the shipment status. Be sure to include your daytime phone number and E-mail address so that we can contact you with any questions regarding your order.

Order and Pay Entirely By Phone

If you do not wish to order online using our SECURE Transaction Server, just give us a call at 1-416-463-3111 Please have the following information ready so we may process your order efficiently:

• The instruments and their model numbers.

• The credit card information.

• The bill to and ship to information.

• An email address where we can send the confirmation/tracking number.

We process orders Tuesday thru Sunday from 11:30am - 7:00pm Eastern Standard Time.

Overseas Customers (Outside CANADA/USA)

At Kala Kendar, we think globally. We can ship to any City around the Globe and have it on your doorstep as fast as 3 Business Days. Our shopping cart is designed to give you a quote for the shipping charges once you select your designation country. International orders will be shipped via UPS Air for large items and Canada Post for smaller items.

All of our products are fully insured and included in our shipping charges.

A Word about Indian Instruments (Blemishes & Marring)

Majority of Indian instruments are made exclusively by hand, using minimal tools and as with all folk instruments, there will be slight variations. Their may be blemishes which are so minor that they will not be notice for a while, these are cosmetic flaws, which will have no adverse effects on the tonal quality (we have already put these instruments through a rigorous inspection process). An Indian instrument rarely leaves the hands of his maker without a slight blemish or 'birth mark'.

All the instruments have been photographed in natural light, with some minor color corrections for better viewing.

Special Orders

Can't find what you're looking for? Chances are we have access to it. Please email, Kala Kendar your inquiry, if possible please send us a picture of the product your interested in.  Please note special orders can not be cancelled.